Human Resources Partner, Recruitment, Ticketing & Patron Experience Manager

• Human Resources Partner, Recruitment
• Ticketing & Patron Experience Manager

Eligible for full benefits! The average value of FVCC’s benefits package is $25,000 in addition to wage: 39 Paid Leave Days/Year (Holiday, Sick, Vacation) Tuition Waivers (Employee plus two dependents) Insurance – Med/Vision, Dental, Life/AD&D/LTD (FVCC contributes $1,054/month for these benefits!) State Retirement & 403(b) with 7% employer match Eligible for Public Loan Forgiveness.

Visit https://www.fvcc.edu/about/careers-at-fvcc to view these postings and others and apply online.

EEO/AA

Human Resources Partner, Recruitment

• Serves as a subject matter expert to search committees and hiring managers to provide recruitment guidance, consultation, and expertise in alignment with federal guidelines, college policies, and procedures for recruitment activities.
• Collaborates with hiring managers and HR leadership to understand staffing requirements and create comprehensive recruitment plans.
• Utilizes various sourcing methods, including job boards, social media, networking, and partnerships, to attract a wide pool of qualified candidates.
• Works with departments to develop and edit position descriptions and templates.
• Trains hiring managers and search committees and guides them on best practices for conducting interviews and evaluating candidates.
• Facilitates interview debrief meetings to gather feedback and make informed hiring decisions.
• Manages and expedites recruitments by posting available opportunities on the college website and external career sites.
• Assists with and facilitates all aspects of the hiring process, including preparing offer letters, conducting and disseminating background checks, orientation lists, and other relevant documents pertaining to onboarding new employees, and communication with internal partners.
• Partners with the hiring manager to develop a comprehensive screening strategy to assess the candidates' qualifications, experience, and fit with FVCC’s values.
• Serves as a primary point of contact for web-based Applicant Tracking System support and provides customer service to all users, including department administrators and applicants. Assists applicants with questions on the application process and status and sends system notification of application outcome to candidates.
• Collaborates with colleagues to ensure a smooth onboarding process for new hires.
• Provide necessary information and resources to new employees to help them integrate into FVCC’s community effectively.
• Maintains accurate and up-to-date records of recruitment activities, reports, and metrics.
• Assists in developing and delivering training on employment and recruitment related topics.
• Manages the Student Employment program by partnering with financial aid staff, supervisors, students, and community partners on recruitment, employment, internships, student employment, and payroll-related matters.
• Participates actively in continuous improvement efforts to provide efficient and quality human resources services.
• Initiates, communicates with, and assists employees in interpreting federal or state laws, human resources/payroll policies, procedures or other personnel related changes; reviews and makes recommendations on human resources and payroll policies and procedures; assists in interpreting policy related issues.
• Serves on college committees and may assist with new employee onboarding and orientations, trainings, unemployment, special projects, and other initiatives.
• Remains current in practices, trends, and research related to areas of assignment.
• Attends related trainings, recruitment events, workshops, and professional development.
• Cross trains to perform other departmental and team functions; backfills for staff as needed, may supervise staff.
• Actively participates in the development of a climate that promotes and supports innovation and efforts to continuously improve services to students, faculty, and the College.
• Creates and maintains a collaborative and collegial environment with colleagues and maintains effective working relationships.
• Maintains professional ethics and confidentiality of students in accordance with applicable laws and policies.
• Advances the mission of FVCC by serving on or convening committees and contributing to the community in college-related activities.
• Performs other duties as assigned.
• Reports to the Executive Director of Human Resources.

• Bachelor’s degree AND two years of related work experience; OR,
• Associate’s degree in a related field AND four years of human resources experience; OR,
• An equitable combination of six years of higher education and directly related human resources/recruitment work experience

• Human Resources work experience in an educational environment or public organization.
• Work experience directly related to full-cycle recruitment.
• Work experience with applicant tracking systems.
• Work experience with human resource and payroll information systems.
• Human resources national certification (PHR, SPHR, SHRM-CP, SHRM-SCP).

• Working knowledge of recruitment best practices in candidate sourcing, screening, and interviewing.
• Working knowledge of higher education and job market trends.
• Ability to communicate effectively with candidates and hiring managers.
• Ability to build strong relationships with candidates, hiring managers, and all staff across the college.
• Ability to use various assessment tools and techniques to determine the right fit for each role.
• Ability to track multiple recruitment processes simultaneously and maintain detailed records.
• Ability to adapt to changing environments and apply flexibility to the recruitment process.
• Ability to manage high pressure situations, maintaining professionalism, and composure.
• Demonstrated capacity to develop and maintain effective working relationships with individuals and organizations reflecting various identities, perspectives and experiences.
• Knowledge of principles, practices and standards of human resource, recruitment, and payroll administration.
• Knowledge of applicable state and federal regulations.
• Strong project and time management skills; highly organized and detail oriented.
• Skill and ability to operate current technology including human resource information systems knowledge.
• Ability to work within the policies and procedures of FVCC.                     
• Ability and willingness to serve as an ambassador for the College by interacting appropriately with the college community and community.
• Ability to maintain effective and positive professional relationships.           
• Ability to follow and issue directions.                                   
• Demonstrated communication, technology, presentation, customer service, and interpersonal skills.
• Ability to work effectively with people from a variety of culturally diverse backgrounds. 
• Ability to intermittently work non-traditional schedules including evenings, weekends, etc. Ability to maintain regular and acceptable attendance levels.               
• Ability to maintain a high level of confidentiality of sensitive data.
• Ability to successfully pass a criminal background check.                                                   
• Ability to respond in the event of an emergency.      
• This is a Medium Duty job, according to the Selected Characteristics of Occupations Defined in the Revised Dictionary of Occupational Titles, U.S. Department of Labor and Industry.    Medium Duty involves exertion of 20-50 pounds of force occasionally, and/or 10-25 pounds frequently, and/or up to 10 pounds continuously to move objects.

Ticketing & Patron Experience Manager

• Oversees ticket office operations, manages the computerized ticket system, builds new events, creates season packages; monitors holds, returns, and inventory; processes system upgrades and patches; works with staff to reserve artist holds and/or other seat holds or comps.
• Manages the successful sale of tickets through all channels: in-person, web, telephone, and group sales. Manages will call, reprints and night-of-show sales for all ticketed events taking place at WCC.
• Updates the WCC website and indoor marquees to ensure events are properly displayed. Manages other patron-facing messages and communications such as “Know Before You Go”, announce/on-sale e-blasts, etc.
• Ensures patron satisfaction, is a welcoming face of the College Center for its patrons; provides solutions for complaints or disputes; coordinates with staff and company managers to resolve event issues; builds relationships with regular patrons, members, and donors.
• Hires, trains, and supervises the front-facing patron services team in a fast-paced, event-based environment.  Provides leadership, mentors, motivates and empowers staff to create environments that promote innovation; sets standards for excellent customer service with the WCC Director.
• Coordinates ticket office activities with the master event calendar and schedules staff.
• Leads in the development of a climate that promotes and supports innovative services to the College Center.
• Maintains and continually monitors standard operating procedures, and establishes the flow of information to other departments.
• Maintains and monitors all elements of financial accountability for ticket sales, subscriptions, and use by rental clients. Prepares and submits timely and accurate reports.
• Coordinates with Event/Production managers to settle rental events and performance contracts
• Oversees and maintains a clean and current patron database for use by marketing, programming and FVCC Foundation; generates reports on request
• Recommends methods for continuous improvement to the Director of the College Center
• Represents the college at community and college affairs, establishes effective relationships with community leaders as appropriate; acts as “Manager on Duty” for events, as needed
• Creates and maintains a collaborative and collegial environment and maintains effective working relationships
• Keeps abreast of the latest developments in relevant areas to help build strategic initiatives.
• Cross trains to perform other departmental and team functions; backfills for staff as needed
• Actively participates in the development of a climate that promotes and supports innovation and efforts to continuously improve services to students, faculty, and the College
• Creates and maintains a collaborative and collegial environment with colleagues and maintains effective working relationships
• Maintains professional ethics and confidentiality of students in accordance with applicable laws and policies
• Advances the mission of FVCC by serving on or convening committees and contributing in the community in college-related activities
• Performs other duties as assigned
• Reports to the Director of the Wachholz College Center

• Bachelor’s degree in related field and a minimum of one year of professional and supervisory experience in a performing arts ticket office; OR,
• Associate’s degree in related field and a minimum of three years of professional and supervisory experience in a performing arts ticket office; OR,
• A combination of five years of higher education and professional and supervisory experience in a performing arts ticket office

• Hands-on experience with ticketing, CRM and website CMS platform systems
• Experience with AudienceView Unlimited
• Experience in a public, non-profit, or higher education campus performing arts center and an understanding of how all of the elements of live events fit together 

• Ability to manage the complexities of computerized ticketing systems
• Demonstrable evidence of strong customer service experience; the ability to think quickly and solve problems to ensure the comfort and safety of patrons; skill in conflict resolution
• People skills; a talent for diplomacy; a friendly approach that can be efficient and firm
• Must be highly organized and detail oriented; able to work independently and exercise leadership that is both strong and considerate. Ability to build strong relationships
• Enthusiasm for the performing arts and artists and the ability to communicate that to patrons
• Willingness and ability to work a flexible schedule, including nights and weekends, as required by the event schedule
• Ability to build working relationships and meaningfully collaborate with internal and external contacts.
• Ability to envision new and expanded possibilities, analyze data, identify connections, and formulate new or innovative approaches and insights
• Outstanding and effective communication skills, ability to build relationships and networks with key stakeholders to further the mission of the organization
• Ability to astutely manage financial budget
• Ability to prioritize tasks and balance timelines to reach the desired outcomes. Adaptable, demonstrates initiative, and at ease with changing situations and shifts in the workday
• Ability to work independently and take projects from conception to completion
• Strong knowledge of standard office software including Excel, Word, PowerPoint, and Google tools
• Ability and willingness to serve as a representative for the College by interacting appropriately with the community
• Ability to work within policies and procedures of FVCC
• Ability to maintain effective and positive professional relationships
• Ability to issue and follow directions
• Ability to maintain strict confidentiality
• Ability to work effectively with people from a variety of culturally diverse backgrounds
• Ability to maintain regular and acceptable attendance levels
• Ability to successfully pass a criminal background check
• Ability to respond in the event of an emergency
• This is a Medium Duty job, according to the Selected Characteristics of Occupations Defined in the Revised Dictionary of Occupational Titles, U.S. Department of Labor and Industry.    Medium Duty involves exertion of 20-50 pounds of force occasionally, and/or 10-25 pounds frequently, and/or up to 10 pounds continuously to move objects.

We are an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.